Privacy Policy

Independent Vetcare Ltd (trading as easipetcare) (“We”) are committed to protecting and respecting your privacy. References to the Website are to

This policy (together with our Terms & Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Independent Vetcare (trading as easipetcare), The Chocolate Factory, Keynsham, Bristol, BS31 2AU.

Information we may collect from you

We may collect and process the following data about you:

Information you give us:

You may give us information about you by filling in forms on our website (our website) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website. The information you give us may include your name, address, e-mail address and phone number, financial information, personal description and photograph.

Information we collect about you:

With regard to each of your visits to our website we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Data recorded by the Website, which allows us to recognise you and your preferred settings. Such data is recorded locally on your computer through the use of cookies. Your browser can be programmed to reject cookies or warn you before downloading them.
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office.

Information we receive from other sources:

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

What we do with your information:

When you register your pet in one of our practices you will be asked for some essential information. These details are collected either in person, by telephone or online to help us:

  • Register your details as a new client or update your record if they change.
  • Register your pet.
  • Make appointments.
  • Process fees due for any service and treatment.
  • Contact you about your pet, your account or credit status where required.

Any personal information we collect from the Website we use for some or all of the following purposes:

  • to process your online registration through our ‘register your pet’ form. Your personal information is securely stored in our Email Marketing System (Dotmailer) and also sent by email to your local practice to upload into our Practice Management System (Vetspace).
  • to process your online purchases, where your payment information is securely processed through Paypal, and your personal information is stored in Dotmailer. A purchase confirmation email is also sent to your local practice to process.
  • to process your newsletter subscription, your information is securely stored in Dotmailer.
  • to process your enquiry through our ‘contact us’ form, your information is stored in Dotmailer and send to your local practice.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: Independent Vetcare, The Chocolate Factory, Keynsham, Bristol, BS31 2AU.

Fax: 01225 580077
Tel: 01225 481520

Read our Terms & Conditions

Read our Cookie Policy