Privacy Policy

Independent Vetcare Ltd (trading as easipetcare) (“We”) are committed to protecting and respecting your privacy. References to the Website are to www.easipetcare.com

This policy (together with our Terms & Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.easipetcare.com you are accepting and consenting to the practices described in this policy.

For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is Independent Vetcare (trading as easipetcare), The Chocolate Factory, Keynsham, Bristol, BS31 2AU.

Information we may collect from you

We may collect and process the following data about you:

  • your name
  • your address
  • your e-mail address
  • your phone number
  • your financial information, including bank details and insurance information
  • your personal description
  • your photograph

Information you give us:

You may give us information about you by filling in forms on our website www.easipetcare.com (our website) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website.

Information we collect about you:

With regard to each of your visits to our website we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office.
  • Information about the browser (type, version, screen size, etc.), basic information about the user (IP address, language, time zone) and data containing mouse movements, clicks, scroll events and keystrokes are sent to Mouseflow. No personal data is sent, and no data is ever shared between websites. The script does not use third-party cookies. No data is shared with third parties, except for highly summarised data gathered across all Mouseflow accounts, e.g. usage share of browsers, average screen size, etc. Keystrokes from password fields and fields marked as “sensitive” are never recorded or sent over the network. You can opt out of Mouseflow by clicking here

Information we receive from other sources:

We may receive information about you if you use any of the other websites we operate or the other services we provide.

We may collect and process the following data about you:

  • your name
  • your address
  • your e-mail address
  • your phone number
  • your financial information, including bank details and insurance information
  • your personal description
  • your photograph

In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also receive information about you when your pet is referred to us from another practice.

How we use your information:

We process your data to provide the services and products defined in our Terms and Conditions. Our legal basis for processing this data falls into one of the following categories:

  • To enable us to form a contract with you to provide services
  • To serve our legitimate business interests – such as processing a payment or sending you a vaccine reminder
  • Where we have your consent – such as for marketing (see the GDPR specific link for more details)

We may share the information about you defined above with certain third parties, to enable us to provide the products and services defined in our Terms and Conditions. These include payment processors, insurers, debt recovery agencies, referrals to other vets or specialist clinics and labs or other providers who support us in providing services to your pet.

We will retain information about you for as long as we have a legitimate business interest to do so. After this your information will be securely destroyed where possible or at least anonymised where destruction is technically impossible.

When you register your pet in one of our practices you will be asked for some essential information. These details are collected either in person, by telephone or online to help us:

  • Register your details as a new client or update your record if they change.
  • Register your pet.
  • Make appointments.
  • Process fees due for any service and treatment.
  • Contact you about your pet, your account or credit status where required.

Any personal information we collect from the Website we use for some or all of the following purposes:

  • to process your online registration through our ‘register your pet’ form. Your personal information is securely stored in our Email Marketing System (Dotmailer) and also sent by email to your local practice to upload into our Practice Management System (Vetspace).
  • to process your online purchases, where your payment information is securely processed through Paypal, and your personal information is stored in Dotmailer. A purchase confirmation email is also sent to your local practice to process.
  • to process your newsletter subscription, your information is securely stored in Dotmailer.
  • to process your enquiry through our ‘contact us’ form, your information is stored in Dotmailer and send to your local practice.

Securing your information

We understand the importance of keeping your information safe and secure, and we use a range of technical and organisational measures to achieve this. We only allow access to your information to those who have a legitimate business need to do so, and under strict confidentiality. We have processes in place to deal with potential breaches to information security, and these include communication to you and our regulators where we are legally required to do so.

Your rights

Under the GDPR you have the following rights over your information:

  • To fair processing by us of your information – we have to be clear and transparent about what we do with your information.
  • To access, correct, update, or request that we stop processing or delete your information. To exercise these rights please contact us via your practice.
  • To opt out of marketing communication – please see the GDPR page on how to do this and the categories of communication we use.
  • To withdraw your consent for processing where we rely on your consent to process your information.
  • To complain about our collection and processing of your information – you can do this via the ICO at the following link www.ico.org.uk/concerns

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: Independent Vetcare, The Chocolate Factory, Keynsham, Bristol, BS31 2AU.

Fax: 01225 580077
Tel: 01225 481520
Email: contact@independentvetcare.co.uk

Read our Terms & Conditions

Read our Cookie Policy