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CORONAVIRUS UPDATE 26.03.2020
Payment will be taken over the phone and you will be instructed to call when you arrive at the surgery – please remember to stay 2 meters away from anyone else at all times. Your product will be placed in our “medication for collection” boxes outside our surgery door.
Once you have stepped away (> 2m). the door can then be opened by a member of our team and the box will be retrieved with gloved hands. This box is immediately sprayed down with disinfectant and placed back at the side of the door ready for the next collection.
As per the “under our care” regulations, we cannot dispense these products to any animals that haven’t been seen in the last 12 months.
Our 365 clients will follow the same process but won’t need to pay as it’s included in their annual plan.
Telemedicine & Video Consults:
We are now able to offer telephone and video consultations over the phone in the safety and comfort of your own home – find out more here
Southampton Temporary Closure:
We understand that at this challenging time, taking care of ourselves and loved ones is the absolute priority. So in light of the current situation we are regrettably closing our doors temporarily from tomorrow to allow our team to stay safe at home during this time.
THE PRACTICE WILL BE CLOSED FROM 6PM ON FRIDAY 27TH MARCH UNTIL FURTHER NOTICE – find out more here
Thank you once again for your patience.
Update Wednesday 25.03.202
Following further guidelines and advice from both the government and the RCVS, during the lockdown phase (until 13th April), we will not be able to perform neutering procedures, administer vaccinations, or dispense flea & worming treatment. Whilst we understand this is not ideal, we must follow the government’s guidelines and ensure that our vets and staff are only working on fulfilling the role of providing emergency care during this unprecedented time.
These cases are true emergencies and examples include:
Puppies & Kittens – please keep your newbies indoors and not exposed to other dogs as they are not protected until they have completed their full vaccination course.
Parasite treatment If you were due in for your pet’s vaccination in the next three weeks please rebook your appointment for after 13th April.
From now on we will only be able to see emergency cases at the practice but are also able to offer telephone/video consults -please speak to a member of your practice to arrange. And lastly we ask for your full understanding and cooperation at this time. THANK YOU 💕
Update – Tuesday 24.03. 2020
Following the Prime Minister’s address last night, and the nationwide effort, it is time for us to take further measures in minimising the spread of Coronavirus. So with immediate effect will be operating a ‘closed-door’ policy.
This means that we will only be able to offer emergency and essential care at our practices.
The following are classed as essential care:
Please note that as of 24.03.2020 we are unable to sell or dispense parasite control due to the latest guidelines set by the government and RCVS on critical emergency care. This includes flea & worming products. We expect this to last for about 3 weeks but will keep you updated as soon as possible.
Where possible we will offer video consultations to clients from the safety of your own home. These will be chargeable before the consultation takes place and you will be required to pay over the phone. If following this consult your pet is required to visit the practice for further examination, you will not be charged an additional consultation fee.
If you require face to face treatment you will need to remain outside/in your car and call reception to let them know you have arrived. You will then be called to drop your pet off at our entrance, where a member of staff will take your pet in to be assessed. The findings from the vet consultation will be discussed with you over the phone while you wait.
It is essential that we maintain minimal contact with clients during this time, so please respect our policies and efforts to minimise risk during this very difficult time.
We will endeavour to keep you updated as and when things change. In the meantime please adhere to the government’s guidelines, and we will help you and your pet as best as possible.
If you are at all concerned about your precious pet please do not hesitate to contact us.
Stay safe, with very best wishes,
from your easipetcare team💕
Monday 16th March 2020
Due to the current COVID-19 situation in the UK, we’re doing everything we can to limit the spread of the disease, but we do need you to help us by adhering to the following guidelines:
Thank you for your patience at this unprecedented time.
Your easipetcare team